EXCELLENCE IN RETAIL TECHNOLOGIES IN BANKING- International Summit 20-21 May 2025, Istanbul/Turkey

Testimonial

Discover insights and testimonials from industry leaders at the EXCELLENCE IN RETAIL TECHNOLOGIES IN BANKING- International SummitInternational Summit, held in Istanbul, Turkey, from May 20-21, 2025. Join global experts as they share their success stories, innovations, and breakthroughs shaping the future of digital banking. Don’t miss this exclusive opportunity to learn from top voices in the field!

I had a great time in Amsterdam last week attending the Excellence in Digital Banking event hosted by Pulsecore. Over 350 delegates from Financial Institutions participated at the event. Here are my three key takeaways:

1. Digitalization of financial services is now the norm, how you deploy differs, based on demography, culture, and other factors.
2. Customers will use digital channels as long as they are convenient and reliable.
3. Security and trust are required in building successful digital products.

It was inspiring to see what other organizations like Stirling Bank, Salt Bank, and Alpian are doing in their Markets. This was an event worth attending! hashtag#digitalbanking hashtag#finance hashtag#excellence hashtag#Pulsecore hashtag#PulseCore Events

Habila Musa-Luka

Chief Executive Officer at Checkoff Credit

It was great attending the Excellence in Digital Banking Summit last week in Amsterdam. Thank you, PulseCore Events, for inviting me to speak at the event. I truly enjoyed discussing and sharing our insights with the other speakers and the audience. It was an outstanding event, covering important topics and sharing experiences from around the world.

#DigitalBankingsummit#BankingInnovation hashtag#DigitalTransformation hashtag#DigitalChannels

Estrella Mota Perez

Solutions development Principal Manager

It was an absolute honour to attend, present, and chair the first two days of PulseCore Events, Excellence in Digital Banking 2024 International Summit in Amsterdam. I enjoyed sharing insights on Oxford Risk and behavioural finance and moderating a panel on the future of digital onboarding. A special thanks to the event organisers and the other speakers I had the pleasure of introducing.

Thomas Bradley Mitchell

Client Director at Oxford Risk

Had a fantastic time at the Excellence in Digital Banking event held from May 13-16 in Amsterdam, where I had the opportunity to share and exchange ideas with incredible professionals from around the world.

In my keynote, I emphasized the importance of maintaining the "human" element in our digital transformations to avoid commoditization. Ultimately, it's the human connection through the customer's transformative journey that provides the most competitive advantage and is hardest to replicate.

The diverse perspectives and innovative practices shared were truly eye-opening. Highlights included discussions on the increasing importance of cybersecurity amidst rapid technological advancements and its impact on customers, innovative AI solutions in unsecured lending, excellence in digital onboarding, the significance of building impactful partnerships and the strategic decisions around what a bank should develop internally versus through partnerships.

A heartfelt thanks to PulseCore Events for bringing together such a diverse and knowledgeable set of speakers and to all participants for sharing their own journeys.

Looking forward to applying these insights in my work!

Ledi Lapaj

Director Customer Experience Bank-al-Etihad

Habila Musa-Luka

Chief Executive Officer at Checkoff Credit

Estrella Mota Perez

Solutions development Principal Manager

Thomas Bradley Mitchell

Client Director at Oxford Risk

Ledi Lapaj

Director Customer Experience Bank-al-Etihad

Speakers

Join industry-leading experts and visionaries at the EXCELLENCE IN RETAIL TECHNOLOGIES IN BANKING International Summit, May 20-23, 2025, in Istanbul, Turkey. Hear from global digital banking leaders as they share insights on the future of fintech, AI-driven customer experiences, cybersecurity, and financial inclusion. This premier event gathers thought leaders, innovators, and decision-makers to discuss and shape the next wave of digital banking transformation. Don’t miss the opportunity to learn from and network with top speakers driving excellence in digital banking worldwide!

Davor Gasparac

Senior Program Manager Corporates & Markets BA Chapter Lead and Agile Coach Erste Digital, Austria

Kilian Thalhammer

Managing Director | Head of Merchant Solutions, Deutsche Bank, Germany

Angeliki Ksona

Head of Self Service Banking Sector, National Bank of Greece

Luis Fiestas de Fuentes

Head of Digital Banking Germany, BBVA, Germany

Hisham Issa

Director, Head of CCPL (Unsecured Lending), Wealth and Retail, Standard Chartered , UAE

Alessio Mezzacapo

Chief Data Officer, Banca Stato

Gerard Short

Senior Director of Product |Automation & AI, HSBC, UK

Ivanka Stoyanova

Chapter Lead REST APIs & Kafka, Commerzbank, Bulgaria

Ozgecan Unye

Head Open Banking and Service Banking, Yapi kredi, Turkey

Vova Radin

Vice President of the Management Board, Personal Finance Banking Area, Retail and Business Banking Area, BNP Paribas, Poland

Steve Robson

Global Head of Liquidity WPB, HSBC, UK

Jody Bullen

Leading Open Banking, ANZ, New Zealand

Nadir Abrar

BCB Customer Data & Insight Products, Lloyds Bank

Schedules

Join the EXCELLENCE IN RETAIL TECHNOLOGIES IN BANKING International Summit from May 20-21, 2025, in Istanbul, Turkey. Discover cutting-edge trends, network with global industry leaders, and gain insights into the future of digital banking. Don't miss out on sessions, workshops, and panel discussions designed to drive innovation and excellence in financial technology.

May

20

Day 1
May

21

Day 2

Luis Fiestas de Fuentes

9:00

Empowering Customer-Centric Banking: Navigating Digital Transformation in Retail Banking

Enhancing customer engagement through intuitive mobile and digital banking solutions Exploring the role of blockchain in securing transactions and driving transparency in banking operations Overcoming the challenges of modernizing legacy systems to adopt scalable, cloud-based infrastructure

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Kilian Thalhammer

9:40

Strategies for fostering collaboration between traditional banks and FinTechs to drive customer-centric solutions

Ensuring robust data security and privacy compliance while enabling seamless API integrations Unlocking new revenue streams and business models through value-added open banking services

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Hisham Issa

11:00

Blockchain Beyond Payments: Revolutionizing Retail Banking with Distributed Ledger Technology

Enhancing transparency and trust through secure, tamper-proof distributed ledger systems in retail banking Streamlining processes such as identity verification, loan disbursement, and trade finance with blockchain applications

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Davor Gasparac

13:30

Redefining Branch Strategies: Balancing Digital Innovation with the Human Touch

Transforming traditional branches into digitally enhanced service hubs for personalized customer interactions Integrating self-service technologies and smart kiosks to improve operational efficiency and customer convenience Balancing digital innovation with human expertise to maintain trust and build deeper customer relationships

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Gerard Short

15:30

Digital Transformation for a Greener Future: Reducing Environmental Footprints in Retail Banking

Implementing paperless banking solutions and promoting digital channels to minimize resource consumption. Leveraging technology to optimize energy use in branch operations and data centers. Supporting sustainable practices through green financing initiatives and eco-friendly customer incentives

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Alessio Mezzacapo

16:10

Harnessing Big Data for Personalizing Retail Banking Experiences

Utilizing big data analytics to understand customer preferences and tailor financial products and services Enhancing customer satisfaction through real-time insights and personalized offers based on transactional behavior Ensuring data privacy and security while leveraging customer data to drive deeper, more meaningful banking relationships

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Jody Bullen

15:30

The Future of Open Banking: Transforming Customer Experiences and Fostering Collaboration in Retail Banking

How Open Banking is reshaping the financial services landscape and empowering retail customers. This session could delve into: Strategies for leveraging Open Banking to develop customer-centric propositions. The role of collaboration between banks, governments, fintechs, and startups in driving innovation. Practical insights into implementing technical and operational changes for Open Banking success. Exploring the synergies between Open Banking and digital identity solutions.

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Angeliki Ksona

9:00

Creating a Unified Customer Journey: Integrating Physical and Digital Channels for Optimal Experience

Integrating Physical and Digital Channels for Optimal Experience

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Ozgecan Unye

9:40

Bridging the Gap: Collaboration Between Banks and Fintechs in the Open Banking Era

Fostering partnerships between banks and fintech to innovate and create customer-centric financial products. Overcoming regulatory, security, and interoperability challenges to create seamless integration in the open banking ecosystem. Leveraging fintech solutions to enhance traditional banking services, from payments to lending, and increase market competitiveness

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Steve Robson

11:00

Topic to be Added

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Ivanka Stoyanova

13:30

From Standardization to Customization – how new technologies can help to transform an international bank

Foundation of standardization - how APls and Kafka technology help creato a standardized, interoperable banking infrastructure, paving the way for efficient and consistent operations. The role of Blockchain for creating transparent and trustworthy ecosystems in banking Empowerment of personalization - how Al is transforming banking by personalizing products and services, improving customer experience

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Jody Bullen

14:10

Open for Sponsors: Creating a Unified Customer Journey: Integrating Physical and Digital Channels for Optimal Experience

Developing a seamless experience that allows customers to move effortlessly between online, mobile, and in-branch services. Leveraging customer insights and data to provide consistent, personalized interactions across all touchpoints. Leveraging customer insights and data to provide consistent, personalized interactions across all touchpoints

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Latest Blog

Explore insights on achieving excellence in digital banking with our blog. Discover trends, innovations, and best practices shaping the future of banking. Stay informed on customer-centric strategies, advanced technologies, and regulatory updates that drive digital transformation in the financial industry. Your resource for excelling in digital banking.

Exciting insights from Day 2 at PulseCore Events on Digital Banking Excellence, centered on the theme of Digital Identity and Digital Onboarding!

Explore the highlights from an impactful day at PulseCore Events! Discussions spanned transformative banking strategies, from enhancing physical branches into experiential hubs to seamless digital onboarding in countries like Turkey and Sweden. Industry leaders tackled pressing topics: Europe's lag in API adoption, ING's innovative business onboarding process, AI's role in AML compliance, and resilient business continuity strategies from Ukraine. Experts from HSBC, MoraBanc, and Intesa San Paolo emphasized hyper-personalization, ESG, and open finance's future. A convergence of traditional and neo-banking showcases the relentless drive for digital excellence and customer-centric innovation. Stay inspired!

Day 3 at PulseCore Events on Digital Banking Excellence was a dynamic journey filled with insights from industry leaders. Theme was Fintech!

Day 3 at PulseCore Events was packed with inspiring talks on digital banking excellence, centered around Fintech innovation. Highlights included: - Tomas Reytt (mBank, Czechia) explored mobile-first strategies in digitally mature markets. - Halil Ozcan (Burgan Bank, Turkey) shared insights on building a competitive bank and key trends like AI and hyper-personalization. - Felix Hospe (Commerzbank, Germany) presented open banking strategies with real-world use cases. - Igor Korotach (Quantum, USA) examined the intersection of traditional finance and DeFi. - Gabriel Ayala (Bit2me, Spain) discussed Bitcoin's impact and crypto opportunities for banks. - Levent Kazim Oguz (DenizBank, Turkey) showcased innovative mobile platforms. - Laurent Lamblin (Everyone Invested, Belgium) emphasized emotional aspects in investment strategies. - Asli Gulem Gunduz (UPT Turkey) introduced niche digital finance solutions. - Nihat Narin (Belbim, Turkey) highlighted the transformation of Istanbul Kart into a fintech platform.

Wrapping up Day 4 at PulseCore Events on Digital Banking Excellence, we delved into the fascinating world of Artificial Intelligence in the financial sector.

Day 4 at PulseCore Events showcased transformative insights on AI in the financial sector: Kate Fitzgerald (UK Payment Systems Regulators) outlined strategies for inclusive, secure, and competitive payment systems. Brinks (Netherlands) highlighted AI-driven ATM outsourcing for enhanced security, fraud detection, and customer experience. Joseph Mucheru (Jumo, Kenya) shared AI-powered solutions driving financial inclusion in emerging markets. Estrella Mota Perez (BBVA) emphasized evolving SME digital strategies with AI and user-centric approaches. David Porter (Bank of England) explored AI's ethical deployment and future potential. An inspiring day of collaboration and innovation with 350 participants, driving the future of digital banking!

Day one of the PulseCore Events on Digital Banking Excellence has been nothing short of inspiring!

Day 1 of the PulseCore Events on Digital Banking Excellence delivered an inspiring journey into the future of finance. From seamless remote account opening to Open Finance's trillion-dollar potential, thought leaders shared insights on mobile payments, app innovation, digital transformation, and security. Highlights included personalized banking strategies, democratizing access, and the rise of neo-banks like Salt Bank. With a spotlight on agility, customer engagement, and cutting-edge solutions, the day set the stage for reimagining digital banking. Stay tuned for Day 2’s focus on digital identity and onboarding!

Exciting insights from Day 2 at PulseCore Events on Digital Banking Excellence, centered on the theme of Digital Identity and Digital Onboarding!

Day 3 at PulseCore Events on Digital Banking Excellence was a dynamic journey filled with insights from industry leaders. Theme was Fintech!

Wrapping up Day 4 at PulseCore Events on Digital Banking Excellence, we delved into the fascinating world of Artificial Intelligence in the financial sector.

International Summit

May 20-21, 2025 - Istanbul, Turkey

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